Return Refund & Exchange Policy

If you have any questions, please email our Customer Support Team at support@distinctpins.com

RETURN POLICY

We have a 30-day return and refund policy, which means you have 30 days after receiving your item(s) to return and request a refund back to your original payment. This applies to customers domestically and internationally.

We do not charge a restocking fee.

If your item was defective or you received the wrong item, you can return it back to us at no charge, and we will issue you a refund post-inspection.

To start a very simple return or exchange, please email us at support@distinctpins.com for assistance.

In your email please state your name, email address, phone number, order number, and reason for wanting an exchange or return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Should you receive a damaged, defective, or incorrect item, please email us at support@distinctpins.com for any assistance. Once we receive your request, we will be in contact with you to issue a refund back to your original payment method.

We will ask that in your email you provide a photo of the Damage, Defect or Incorrect item along with your name, email address, phone number and order number.

RETURNS

  • We gladly accept returns for items received within 30 days of delivery date back to your original payment method
  • Your return label is generated after you contact our customer service with a return request.
  • Items must be new and have original tags attached. 

PREPAID RETURN LABELS

If you receive a damaged, incorrect, or defective item we will provide you with a return label.

If you are requesting a return because of buyer’s remorse, meaning you simply changed your mind, a return label will be the customers’ responsibility.

CANCELLATIONS

Once orders are received, they are immediately sent to our distribution center for processing and shipping. Once the distribution center has received this order, we are not able to modify your order after 24 hours of when the order was placed However, you can always process a return or exchange once your item has been received. Once an order has been placed, you cannot change your shipping address due to fraud prevention.

INVENTORY

All items on our website are available for purchase.

If an item becomes out of stock it is labeled out of stock and it cannot be added to the cart.

Our inventory management system will not allow you to purchase an item that is out of stock.

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can do this by contacting us at support@distinctpins.com

EXCHANGES

If you are interested in exchanging any items in your order simply contact us via email at support@distinctpins.com. In your email provide which item you would like to send back and also which item from our website you would like in exchange. You may do so by simply sending us a link to the item you would like from our site.

REFUNDS

We will notify you once we’ve received and inspected your return, and send you a label along with the next steps and timelines for a refund back to your original payment method all via email. Please remember it can take up to 3-5 business days to process the refund back to your original payment method.

Distinct Pins is not responsible for shipping and returns until they reach our warehouse. Keep your proof of postage as we are not liable for return packages that are lost or stolen in-transit.

ADDITIONAL INFORMATION:

  • We have a 30-day return and refund policy, which means you have 30 days after receiving your item to return and request a refund.
  • Items must be new and have original tags attached. 
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage.
  • Returns are processed within 1-5 business days after your item(s) are delivered to us.

HOW TO START A RETURN:

Easily return your item(s) by emailing us your reason for wanting a return at

support@distinctpins.com.

How long do I have to return my item?

You have 30 days from the date of delivery to return your item.

Can I exchange items?

Yes. You are welcome to exchange your item(s) under the 30 day return period just email us and we will make it right.

support@distinctpins.com

We provide return labels if you receive an incorrect, defective, or damaged item.

We do not provide return labels for buyer’s remorse.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history
Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Orders over $250 are non refundable and can only be exchanged.

Large volume orders of 25 items or more may require additional processing time and may be sourced from multiple warehouses to be fulfilled in the quickest timeframe possible.